
They will have to rely more on notices of decision and notices of spenddown met. This is especially important for spenddown customers who are used to receiving a medical card only for periods in which spenddown is met. Since HFS Medical Cards do not guarantee eligibility for a specific time period, customers may need to verify their eligibility for services prior to seeing a provider or filling a prescription. Customers will need to enter the 9-digit HFS Medical Card identification number (also know as the RIN number) of the person for whom they are checking eligibility. The number connects to an Automated Voice Response System. The HFS Medical Card contains a toll-free number (1-85) for customers to call to verify their own, or a family member's, eligibility. Customer Automated Voice Response System (AVRS)

It is important to let customers know that, if they are eligible for HFS covered medical services, medical providers can provide services to them even if they do not have their medical card with them. Customers may request a replacement by contacting their DHS or HFS worker, or by calling the DHS Customer Help Line or the HFS Health Benefits Hotline. When a customer reports that his or her HFS Medical Card is lost or was not received, staff can issue a replacement using TA 55 in the same way that monthly medical cards were replaced (see WAG 22-02-01). TAR 03 or with no TAR - used to replace a card Only when a person is added or deleted from the case with this TA Transfer between category 04 & 06 or 94 & 96 Only when a payee's name is changed or corrected

Customer Automated Voice Response System (AVRS).You can also search OCR’s HIPAA FAQ database. If you have questions about privacy, security, or HIPAA, visit the Department of Health and Human Services Office for Civil Rights (OCR) privacy website. You can also use this memo to demonstrate your rights.įor more information about your right to access your records, visit the HHS Office for Civil Rights. The easiest way to file a complaint is to go through the HHS Office for Civil Rights. Department of Health and Human Services (HHS) Office for Civil Rights. If you believe that your doctor or other health care provider violated your health information privacy right by not giving you access to your medical record, you may file a HIPAA Privacy Rule Complaint with the U.S. The Health Insurance Portability and Accountability Act ( HIPAA) Privacy Rule gives you, with few exceptions, the right to inspect, review, and receive a copy of your medical records and billing records that are held by health plans and health care providers covered by the Privacy Rule. Under HIPAA, they are required to provide you with a copy of your health information within 30 days of your request.Ī provider cannot deny you a copy of your records because you have not paid for the health services you have received.
